As great as the Nvidia Shield TV Box is, as either a media streamer or gaming platform. There are still times when you may end up scratching your head when something just won’t work as it should. Not to worry though because This Ultimate Nvidia Shield Troubleshooting Guide will help sort things out fast!
Here’s What you Will Find in This Guide
Connection and Accessories Issues
My SHIELD Remote Won’t Update Software
The SHIELD Gaming Controller Won’t Connect to My SHIELD
SHIELD Controller Won’t Take a Firmware Update
Bluetooth Accessories Won’t Work With SHIELD
SHIELD Controller Won’t Power On After Charge
Audio Video Issues
My Screen Is Blank
Video Frame Rate is Too Low
Refunds For Google Play Purchased Content and Other Issues
Prevent Unintended or Accidental Purchases on Android
Update Google Play Payment Method
My SHIELD Won’t Connect to Wi-Fi
SHIELD Will Not Connect to Ethernet
Network Test Poor Network or Network Error
GeForce Now Works Intermittently
GeForce Now Disconnects When Idle
You Have Reached Session Limit Error
Audio Stuttering, Crackling and Cutoff
GeForce Now Detected a Poor Network Wi-Fi Signal
SHIELD Hardware Update Failed to Install
SHIELD Won’t Wake
No More Storage Space Error
How to Access The Ultimate Nvidia Shield Troubleshooting Guide
Here is how you can find and access the Troubleshooting guide for the Nvidia SHIELD.
It’s in PDF format so we highly recommend you download and store the pdf file somewhere safe on your mobile device or computer. Just in case this website or file ever goes away.
What the New Nvidia SHEILD Experience Upgrade Means For You
Another SHIELD Experience Update
You have to give Nvidia credit. Because their media player/game machine has to be the single most updated Android box ever built. Their new update is out.
Here is what the Nvidia Shield Experience 7.2.3 has to offer:
This fix is primarily a point release, addressing most of the issues uncovered in our 7.2 release. This release will include a few enhancements.
Enhancements: • Includes security fixes up to Android December 2018 bulletin • Adds option to restart Wi-Fi service if wireless APs are not visible (Settings > Network > Restart Wi-Fi) • Adds NAS write support for Emby Media Server (requires Emby Media Server 184.108.40.206 or later) • Adds more customization options for HDMI-CEC power control • Adds support for wired XBOX Elite controller
Bug Fixes: Storage • Fixes bug where SD cards were not detected reliably • Improves reliability when manually mounting NAS to SHIELD
HDMI • Resolves HDMI-CEC reliability issues for Soundbars • Fixed display blanking bug when refresh rate or display resolution changes • Resolves HDCP issues observed on Bauhn/Kogan TVs
Network • Resolve issues when scanning for wireless APs after disabling ethernet • Resolves issue where SHIELD would not detect or connect to Wi-Fi APs • Improves detection and reporting of low power channels when scanning for Wi-Fi APs • Adds Wi-Fi Restart as an option in customizable quick settings • Addresses issue where Wi-Fi would drop from 5GHz to 2GHz (disables Wi-Fi roaming)
Accessories: • [SHIELD remote 2017] Fixes bug where short button presses were detected incorrectly • [SHIELD remote 2017] Fixes fast battery drain issue • Fixes bugs affecting 3rd party controllers • Fixes XBOX One button functionality • Fixes rare occurrence where IR commands stop working on SHIELD remote (2017) and controller (2017) until restart • Fire TV remote mic button opens microphones on SHIELD accessories for Google Assistant/voice search
Misc: • Resolves issue in PLEX where media stored on NAS shows as unavailable • Fixes issue where USB web camera preview is zoomed in • Fixes issue where buzzing sound would be heard when enabling Stereo upmix • [SHIELD Pro] Resolved issue where device imagery not present on pairing screen • Fixes issue where release notes display an android icon • Adds toast message when Release Notes is displayed • Resolves issue where green line visible at bottom/right of screen during playback • Resolves bug where “Power off” was missing in Settings > About
Known Issues: • CEC with Samsung TV’s wakes on it’s own after going to sleep. • Plex takes 30 seconds to start a video on SMB V3 NAS. Workaround for now is configure NAS to SMB V1. • Screen corruption/crash/android frameworks restart during video playback. • Streaming from high latency network services has lower bandwidth than expected. • Rare occurrences of Wifi disconnect which requires a restart to recover. • Rare occurrences of USB drives being ejected. • Colorimetry feature puts REC709 4k Videos into REC2020 in Youtube. • Hauppauge DVB-T EU tuners don’t find all available channels in Plex.
It’s frustrating when a Nvidia Shield remote stops working. The good news is, you can pair a Fire TV Remote you may already have laying around the house.
Fire TV or Fire TV Stick owners who at some point stopped using it. Because the SHIELD is 100X faster. Pairing a Fire TV remote to fix a SHIELD with a broken remote will make it even more awesome.
While the Nvidia SHIELD is a great media player. Unfortunately, the 2nd generation remote control that uses watch batteries is not the best. The rechargeable first generation remote is much more reliable.
The good news is the Fire TV remote is actually pretty nice quality. And it can pair to a SHIELD to replace a broken remote control. This can make the SHIELD work great again.
A Fire TV remote is available on Amazon. They cost almost $30 dollars which is a little on the expensive side. Sometimes Amazon has them on sale for $15.
These are the best media streamers to cut the cord!
Pictured From Left to Right: Nvidia SHIELD, Roku Ultra, Apple TV 4K, Fire TV Streaming Stick 4K
These are our top choices when it comes to buying a new Media Streamer
Disclaimer: We are not affiliated with any of the companies in this review. No devices were provided to us free of charge. We purchased our own Roku Ultra, Nvidia SHIELD and Apple TV 4K. And we used a friends Fire TV Cube 4K Fire TV Stick, and Roku Streaming Stick+ for the purpose of this review.
Using a media streamers listed here offers a much better cord cutting experience than many so called “Smart TVs.”
We really like using separate media streamers which have their own software and features built in. And they are so much nicer than many Smart TV’s own proprietary software. Roku and Amazon are two exceptions since they both also sell TV models with their own operating system built in. And they do offer a user experience very much like their regular media streamer models.
Because they are easy to upgrade, many experienced cord cutters would still rather choose a stand alone media streamer or streaming stick. If you hardly ever upgrade your hardware. An all in one Roku TV or Amazon Fire TV Edition Television may be just the ticket.
Streaming Stick Vs Stand Alone Models
When choosing a media streamer, a choice needs to be made between a Streaming Stick or an external table top model.
Streaming Sticks Pros
Their Small footprint makes Streaming stick easier to hide behind the TV and also take along when traveling.
Because they plug directly into an HDMI port, there is less clutter with wires attached to the TV and power outlet showing.
Often streaming Sticks also cost less than their larger table top media streamer cousins.
Streaming Stick Cons
Streaming Sticks come in a much smaller package. And this makes them a little more prone to overheating than larger cased table models.
Since only have WiFi remotes, Universal IR remotes won’t work with them. Also they can’t use an Ethernet hard wire which is better than WiFi for Streaming.
Because they are behind the TV, weak WiFi signals can cause some problems compared to table top models which can be placed more out in the open.
When it comes to Streaming Stick Media streamers the two best choices are either the Amazon 4K Fire TV Stick or the Roku 4K Streaming Stick+
Both are good choices and either one of these would be the only streaming Stick to buy for several reasons.
They are both 4K. And even if you don’t yet have a 4K television, or don’t plan on buying one any time soon. We still recommend these models because they operate so much faster and smoother than the non 4K streaming stick models.
Both these models can be had for $50 or less sometimes and they offer a great media streaming experience with many popular streaming TV apps.
The biggest reason we like the Roku Ultra better than the Roku Streaming Stick+ is because it offers an Ethernet port. An Ethernet wire from a Router that attaches directly to a media streamer offers better performance overall than WiFi. And it streams media with the least amount of buffering. The Roku Ultra also has an IR port which works with 3rd party universal remotes. Like the low cost remote from Inteset which has backlit keys and also works with many other media streamers like the Nvidia SHIELD.
The Fire TV Cube also comes with an Ethernet Port but it can’t match the performance fo the new 4K Fire TV Stick.
Fire TV Cube Vs Roku Ultra Best Mid-Range Streamer
The next step up the media streamer ladder are both the Fire TV Cube and Roku Ultra media streamers. Between these two models we are leaning more towards the Roku Ultra for several reasons.
1. If you plan on subscribing to one or more streaming TV channels or apps. Roku has a better search function that will direct you to those channels you may already pay for. Or to other channels that offer the same content for free. The Fire TV Cube favors its Prime Video Service more. And it typically sends you to Prime Video when the same show may be available elsewhere for free.
2. Where Roku has pretty much any other media streamer beat is it’s super easy to use. Someone once said in the Roku Rocks Facebook Group (Which is not affiliate or endorsed by Roku.) That Roku media streamers are for Grandparents. This is actually a compliment because the software is so intuitive, simple to use, and navigate anyone from 2 to 90 can quickly learn how to use it.
3. There are a huge list of channels available on Roku. You can find some the more popular channels on this list. Amazon’s Fire TV Cube also has many popular channels. Although some channels can be side loaded that contain content that is not always legal. In this regard Roku does a better job of being a good corporate citizen. And they have done a much better job of stamping out piracy on their platform than Amazon has with their media streamers.
4. Hardware wise, both the Fire TV Cube and Roku Ultra are very similar. They both work fine with some of the biggest popular streaming channels in the industry. Amazon’s stand alone Fire TV Cube does not offer the same level of performance and faster hardware than their newer 4K Fire TV Stick does which currently is Amazon’s fastest model.
For most cord cutters Roku is the best choice instead of Fire TV. The easy to use Roku software is second to none. And they simply work really well.
Fire TVs also have their place. And if you love the Android operating system, the new 4K Fire TV Stick would be our choice over the Fire TV Cube. Spend a little more and step up the highly recommended Nvidia SHIELD. And it will blow away the Fire TV Cube or 4K Streaming Stick in performance. Not only is it a performance monster, it just plain looks cool.
High End Media Streamers Apple TV 4K Vs Nvidia SHIELD
While there are plenty of other cheaper Android TV boxes out there, except for the Mi Box, Fire TV, and Nvidia SHIELD. These cheaper clones don’t have the Android TV OS which makes it easy to use from the couch using only a remote control. Other Android media streamers use the Android Phone OS which is much more clunky without a touch screen. And this requires either using a keyboard/touch pad or a mouse than just a remote control.
Cheaper Android boxes rarely get new Android OS updates the way the Nvidia SHIELD has. This means either living with outdated Android software, or buying a new box every 6 months.
Nvidia SHIELD Vs Apple TV
We really like the Nvidia SHIELD, more than any Android box we’ve tried. And even though it was released several years ago, Nvidia has done an outstanding job of keeping SHIELD updated and current.
The SHIELD’s performance is still off the charts compared to any Android or Roku media streamer. The only thing that can touch it performance wise is the new Apple TV 4K.
Choosing between a SHIELD or New Apple TV 4K may come down to which operating system you like better. Android TV or Apple TV OS. It may be a tough decision because both these media streamers will set you back $150+ dollars. It may become an even harder decision once Apple releases its own Streaming TV service, which is due out now any day. Apple TV or iPhone owners will be able to watch original content from Apple’s new Streaming service for Free!
Fire TV and Android Can Use a Browser
Compared to Apple TV and Roku, Android OS will take more time to learn. It’s more powerful and is the only media streamer which also includes a Web Browser. It’s almost like learning another computer operating system and can perform more functions than just a media streamer. Apple TV also has some quirky gestures that will need to be learned.
The Apple TV OS is very simple to use, although not as easy as Roku. The SHIELD like the Fire TV takes a bit of a learning curve but is also a very open system. And any Android apps can be sideloaded. Although apps that are not Android TV OS ready, can be more difficult to launch and they require special software. The Apple TV while not as open does offer several good IPTV apps which can be installed directly from the Apple store.
When you’re ready to step up to the next level of performance and price range, neither one of these media streamers will disappoint.
You simply can’t go wrong buying any media streamer on this page. And no matter which one you start off, with they all offer plenty of options for watching some great cable Free TV. If you’re a new cord cutter, at some point you will most likely want to expand your options. It’s not all that uncommon for cord cutters to switch between several media streamers and end up owning more than one.