Ultimate Nvidia SHIELD Troubleshooting Guide

As great as the Nvidia Shield TV Box is,  as either a media streamer or gaming platform. There are still times when you may end up scratching your head when something just won’t work as it should. Not to worry though because This Ultimate Nvidia Shield Troubleshooting Guide will help sort things out fast!

Here’s What you Will Find in This Guide

  • Connection and Accessories Issues
  • My SHIELD Remote Won’t Update Software
  • The SHIELD Gaming Controller Won’t Connect to My SHIELD
  • SHIELD Controller Won’t Take a Firmware Update
  • Bluetooth Accessories Won’t Work With SHIELD
  • SHIELD Controller Won’t Power On After Charge
  • Audio Video Issues
  • My Screen Is Blank
  • Video Frame Rate is Too Low
  • Refunds For Google Play Purchased Content and Other Issues
  • Prevent Unintended or Accidental Purchases on Android
  • Update Google Play Payment Method
  • My SHIELD Won’t Connect to Wi-Fi
  • SHIELD Will Not Connect to Ethernet
  • Network Test Poor Network or Network Error
  • GeForce Now Works Intermittently
  • GeForce Now Disconnects When Idle
  • You Have Reached Session Limit Error
  • Audio Stuttering, Crackling and Cutoff
  • GeForce Now Detected a Poor Network Wi-Fi Signal
  • SHIELD Hardware Update Failed to Install
  • SHIELD Won’t Wake
  • No More Storage Space Error

How to Access The Ultimate Nvidia Shield Troubleshooting Guide

Here is how you can find and access the Troubleshooting guide for the Nvidia SHIELD.

It’s in PDF format so we highly recommend you download and store the pdf file somewhere safe on your mobile device or computer. Just in case this website or file ever goes away.

While you’re here, don’t miss our guide on how to fix a non-responsive Nvidia SHIELD Remote control.

For the most part the Nvidia Shield continues to be one of the best Android Media streamers ever built.

And hopefully, you won’t ever need the information contained in this guide. But it’s a great resource to have close at hand just in case.

Streaming Comparison Chart for Live TV Channels

When comparing live TV channels online, a streaming comparison chart is just the ticket.

Needing to search through each providers channels list one at a time on various websites is not easy.

So whenever a cord cutter takes their time to build something as cool and helpful as this spreadsheet, it deserves to be shared.

Now that PlayStation Vue has called it quits, here is another good streaming comparison chart that compares all of today’s most popular live TV services. And it can help you find which streaming service offers the channels you just can’t live without.

Compare Live Streaming Services in Three Separate Categories

This chart lists channels by three categories.

  • Entertainment Channels
  • News Channels
  • Sports Channels

Live Streaming TV Comparison Chart Streaming Services Listed

The following live TV streaming services are all listed on the spreadsheet. And you can get a free trial to any of them by clicking on their names below.

Compare DVR Plans Carefully

Something else to think about. When choosing a plan the DVR can be just as important as the channels that are included.

Because with Live cable TV channels, commercials are still part of the deal. And a good DVR can make the difference between skipping past them quickly and efficiently or being forced to still watch them on certain channels. This DVR Guide can help make it a little easier to see the difference between them.

View the Streaming Comparison Chart

This is a spreadsheet on Google Drive. It is read only so you won’t be able to make any changes to it. But it will give you a great high-level snapshot of what each service currently offers. And help you make a better decision on which streaming TV service to try.

Watch Live TV Channels For FREE Legally With Puffer… Read more

How to Use the XUMO App in Other Countries on Android

XUMO is a Cool App With Tons Of Free Live and On Demand Content

If you ever tried to using the Xumo app in other countries, but were unable to. Because you lived outside the USA or /Canada (XUMO is also available in Canada as “Channel Plus powered by XUMO” on select LG TVs).

And using a VPN as cool little work around by using a U.S. or Canadian server, does not seem to work well either. Here’s a cool little trick that will let you watch everything Xumo has to offer.

XUMO has over 160 channels for you to stream, including channels from popular digital and television networks such as CBSN, HISTORY, PGA TOUR, FailArmy, NowThis, Pocket.Watch (EvanTube, anyone?!), Food52 and many more!


How to Use XUMO Outside U.S. or Canada

To get this to work you will want download the XUMO Android App from apkmirror.com and use the QuickShortcutMaker app to create a shortcut to Xumo. This then will go straight to the main screen without first checking to see if you’re located in the USA or Canada.

Just open up QuickShortcutMaker, then look for Xumo and create a shortcut to com.xumo.xumo.activity.MainActivity

Note: that this won’t work with Chromecast.

Additional TIPS

Having problems creating a shortcut? Try adding a QuickShortcutMaker widget to your home screen or use a similar app called Activity Manager

Or if you use Nova Launcher just add the Nova activities widget to your home screen. And point it to the Xumo MainActivity.

So to use the XUMO App in other countries outside the USA and Canada, give this handy trick a try.

Related:Find Great Android Apps with NO Ads or Pop-ups!

TV Streaming Subscriptions Tracker

Track all the costs associated with cord-cutting with this cool TV Streaming Subscriptions Tracker.

It’s pretty much a given, cord-cutting has a lot of great benefits. Like watching TV on your schedule, choosing from a long list of apps. And streaming TV services which offer content at a more affordable price than cable TV or satellite.

But cord-cutting can also get expensive. Especially if one goes a little too crazy and starts signing up for too many channels, apps and services at once.

TV Streaming Subscriptions Tracker To The Rescue

If your monthly credit card bill is high and you don’t know why, use this handy spreadsheet tool one of our cord-cutting members built. We teamed it by adding common streaming TV services and added hyperlinks to visit their website. And this tool will show you without a doubt what it costs every month to be a cord-cutter. Or not!

How to Use the Tracker App

You can’t edit the spreadsheet until you make your own copy. To do so click on the File Menu inside the spreadsheet. (Top left corner of the page.)

Then click Make a Copy of the TV Streaming Subscriptions Tracker which will save it to your Google Drive account. If you don’t have a Drive account click here to create one with Gmail.

Then after its been saved, you can edit the tracker to show only which services you subscribe to add the cost per month. Or multiply the monthly fee X 12 and see the annual price.

This will then give you a good idea of the costs involved to cut the cord vs what you may be paying now with cable or satellite TV.

Click the orange button below to get your copy of the Streaming TV Subscriptions Tracker:

Once you saved the subscription tracker, click any of the names to check out, subscribe or cancel that service. Add in any other non-streaming related subscriptions like monthly broadband, power or phone bills you would like to track. Be sure to delete the costs of any service not subscribed to.

This is a great tool to manage your budget and let you know exactly where your money is being spent every month.

Don’t Miss: Fubo TV Now Has Viacom Channels


Dolby Atmos Supported Media Streamers

High quality sound is every bit as important as an eye popping image when watching TV and this is where Dolby Atmos comes in. Because it does to the ears what a stunning 4K UHD picture does for the eyes.

Three Dimensional Sound

An Dolby Atmos encoded video, makes the sound appear three dimensional. It has an effect that can only be described as breathtaking as the sound moves all around the room in a multi-dimensional way.

For example if a jet flies by overhead, it will sound almost true to life as it can be heard flying across the room. It enhances the sense of sound so the listener feels part of the film.

Roku, Fire TV, Apple TV 4K and Nvidia SHIELD Which Support Atmos?

When it comes to media streamers, not all reproduce sound the same way. If a movies is encoded with Dolby Atmos, a media streamer must be licensed to play the content. This adds an added expense which not all manufacturers are willing to pay for.

Only two out of four popular media players support Dolby Atoms. Unfortunately both the Fire TV and Roku don’t yet support it. Although, this could change in a future hardware update.

Currently, only the Nvidia SHIELD, and Apple TV 4K media players are able to decode Dolby Atmos encoded audio. This makes for a more immersive movie experience where the viewer is transported right into the action.

These Streaming Service Support Atmos Encoded Videos

It’s important to use video files from a Streaming TV provide that offers Atmos encoded files to begin with.

Dolby Atoms requires a supported media player and video content that is encoded to supports it. The following Streaming TV Services all support Atoms movies and shows.

Don’t Miss The New Twilight Zone Series on CBS!

Speakers The Final Link to Immersive Sound

Besides a media player, properly encoded videos the final necessary component to enjoy thrilling audio is a good set of speakers.

Speakers that are Dolby Atmos ready is the final piece needed to have stunning sound for your home entertainment system.

Click here for a List of Atmos Speakers that Make Movies Come Alive!


Pair a Fire TV Remote to the Nvidia SHIELD

How to Pair a Fire TV Remote on a Nvidia SHIELD

It’s frustrating when a Nvidia Shield remote stops working. The good news is, you can pair a Fire TV Remote you may already have laying around the house.

Fire TV or Fire TV Stick owners who at some point stopped using it. Because the SHIELD is 100X faster. Pairing a Fire TV remote to fix a SHIELD with a broken remote will make it even more awesome.

While the Nvidia SHIELD is a great media player. Unfortunately, the 2nd generation remote control that uses watch batteries is not the best. The rechargeable first generation remote is much more reliable.

The good news is the Fire TV remote is actually pretty nice quality. And it can pair to a SHIELD to replace a broken remote control. This can make the SHIELD work great again.

A Fire TV remote is available on Amazon. They cost almost $30 dollars which is a little on the expensive side. Sometimes Amazon has them on sale for $15.

Check Current Price of a Fire TV Remote Control

Learn How to Fix a Broken Nvidia SHIELD Remote Control

How to Pair a Fire TV Remote to the SHIELD

A Fire TV remote paired to the SHIELD will no longer works with a the Fire TV unless re-paired again to the Fire TV.

Follow These Steps to Pair a Fire TV Remote to a Nvidia SHIELD

Step 1. Open Bluetooth Setting on the Nvidia SHIELD and Go To Bluetooth Accessories

Step 2. Press and hold the Home button for 5 Seconds. It will then begin pairing. Watch the video below for more help.

Check Out These Awesome Free Android Apps


How To Reset a Nvidia Shield Remote Control

Here’s How to Reset a Nvidia SHIELD Remote that’s acting up

Sometimes the remote’s bluetooth settings can become corrupt which can make the SHIELD remote inoperable or cause some functions to stop working

The SHIELD is an amazing media streamer that works awesome for Kodi and pretty much any other media streaming service. And with many other Android media streamers, often the remote is the weakest link. Use this process to reset a SHIELD remote if it starts acting up.

Reset a Nvidia Shield Remote

1 Reset a Nvidia SHIELD remote control by holding the back button and the home button together at the same time for around 15 seconds. These are the two buttons highlighted in green as shown in the photo above. This will hard reset the remote control.

2 Then on your Nvidia SHIELD Go to Settings (This is the gear icon in the top right corner) Scroll down to ->Apps -> Then System Apps ->Bluetooth. Force stop the Bluetooth app. Then click Clear Cache and Data and finally restart the Nvidia SHIELD under the gear icon.

3 Finally, the Remote needs to paired once again. To Re-pair the SHILED Remote make sure the SHIELD  is on the the Home Screen. And the photo below shows the both the Nvidia SHIELD home screen and also the settings Gear icon.

Pairing The SHIELD Remote

Hold the SHIELD remote control close to your Nvidia SHIELD. (Within a Foot.) And then Press and hold the Select button on your remote until the remote light flashes.  This is the (Round Center Button at the top highlighted in green).

Depending on which Remote you have, it comes either with rechargeable batteries or user replaceable batteries. Both the first generation and Pro SHIELD models use rechargeable batteries.

If your remote has a headphone jack it is the USB chargeable remote. And when the microphone button flashes green this means the remote has successfully paired and pairing is complete.

The 2nd generation SHIELD remote uses CR2032 replaceable batteries.

Pairing this remote works the same way except the remote indicator light is a small blue light located at the top of the remote.

The SHIELD remote should connect after a few moments. If pairing did not complete,  try going into the settings menu again on the Home Screen and scroll down to manual pairing.

If the LED does not flash, please charge or replace the batteries and try again.

Short Remote Battery Life

If the SHIELD Remote control batteries keep dying quickly, here is a tip to make them last longer. The remote has an energy saver sleep function. And this is used to preserve battery life.

When watching TV, holding the remote will not let it sleep. And it’s better to set it down when not using it. This enables the sleep function eliminates the need to replace batteries. Batteries on the current non-pro model are replaceable.

To replace the batteries, click the little indent on the bottom of the remote with a pen. And this pops out a little try with two coin size CR2032 batteries.

Buy Extra Batteries on Amazon

Hardware Fix For Laggy SHIELD Remote

Some users are reporting laggy remote behavior when 5 or 6 feet away. Here is a reported fix that has made the remote much more responsive. Caution: This requires opening up the SHIELD and doing minor surgery with a soldering iron. Proceed here with caution.

SHIELD Remote Tips

Use this chart to learn how to access some hidden functions on your Nvidia SHIELD Remote Control

Feature Activate Notes
Quickly access power menu:
  • Sleep Now
  • Restart
  • Power Off (SHIELD 2015 or SHIELD Pro Only)
  • Hold the BACK Button from Home Screen.
    Activate “Play/PauseDouble Tap the Volume SliderDisable this feature in Settings -> SHIELD accessories
    Open the SHARE Menu
  • Save screenshoots
  • Record gameplay
  • Stream to Twitch
  • Hold Home button
    Open PIP (Picture in Picture)/task switcher menu:
  • Toggle full screen viewing from PIP
  • Switch between recently opened apps
  • Close open apps
  • Double tap Home button
    Open context menu for more optionsPress and hold down the Select buttonThis is used in apps like Kodi, SPMC, and ES File Explorer

    Alternate SHIELD Remotes

    If nothing works and you can’t reset the Nvidia SHIELD Remote, there are now some great alternate remotes available. And finding one with voice control if this feature is important has become much easier.

    SHIELD models with rechargeable remotes also support IR. And these remotes typically have fewer problems since they don’t need to be paired. One we like that has backlit keys and works perfectly with IR capable SHIELD models is the Inteset 4-in-1 remote control. Missing is microphone

    For newer SHIELD models that can’t use IR or if you need Voice Control, check out the MX3 Backlit Air Remote Mouse. Because many are using this as a replacement for the original Nvidia SHIELD Remote control.

    Another Remote Control Option

    Here is a great review on another option, the LinkStyle Air Fly Remote.

    If nothing else works, to get your Nvidia SHIELD Remote working again. Buying another universal remote may end up being your best bet. Or try pairing a FIRE TV Remote to your SHIELD